Processing your order
After your order is placed, we prepare and check each item before dispatch. You will receive a confirmation email first, followed by a shipping email when your parcel is on its way.
Shipping policy
Clear delivery information from checkout to your doorstep.
Free shipping over $60
Qualifying orders receive free standard shipping automatically at checkout.
Delivery times
Available delivery methods, estimated arrival dates and any shipping charges are shown at checkout. Timing varies by destination and carrier.
Tracking
Your dispatch email includes a carrier tracking link. Tracking may take a short time to update after the parcel is collected.
Track order helpDelays or missing parcels
Carrier delays can occasionally happen. If tracking has stopped updating or your parcel is marked delivered but cannot be found, contact us with your order number.
Contact supportAddress changes
Contact us as soon as possible if your delivery address is incorrect. We will try to help before fulfilment begins, but changes cannot be guaranteed after dispatch.
International orders
Where international delivery is available, local duties, taxes or import charges may apply. These charges are the customer’s responsibility unless checkout states otherwise.