Starting a return
Contact our support team with your order number, the item you would like to return and the reason for the return. Please wait for return instructions before sending anything back.
Start a returnReturns & refunds
Our 30-day money-back guarantee gives your family time to decide.
30-day money-back guarantee
Contact us within 30 days of delivery to request an eligible return.
Return condition
Items should be returned complete and in their original condition with packaging, accessories and instructions where possible. Proof of purchase is required.
Damaged or incorrect items
Inspect your order when it arrives. If an item is damaged, defective or incorrect, contact us promptly with your order number and clear photos so we can make it right.
Non-returnable items
For safety and hygiene reasons, used personal-care products, opened hygiene-sensitive goods, gift cards and final-sale items may not be eligible unless faulty.
Return shipping
Return shipping costs and instructions depend on the reason for return and your location. Our team will confirm the correct method before you send the parcel.
Refunds
Approved refunds are issued to the original payment method after the returned item is received and inspected. Your bank or payment provider may need additional time to post the credit.